Shipping
Last updated September 11, 2026
The short version. Everything ships from inside the United States. Free over $49, a flat $5.95 under that. Most orders arrive in three to seven business days, and you will never get a customs bill from us.
Where your order ships from
Every product on this site sits in a warehouse inside the United States before you order it. We do not ship direct from overseas.
This matters more than it used to. The United States ended duty-free entry for low-value parcels in August 2025 and made that permanent in June 2026. Any store shipping you a package straight from abroad is now sending you a package that owes duty at the border. Ours do not, because they are already here.
What it costs
| Order total | Shipping cost |
|---|---|
| $49.00 and above | Free |
| Under $49.00 | $5.95 flat |
One shipping charge per order, no matter how many items are in it.
How long it takes
| Destination | Typical delivery |
|---|---|
| Continental United States | 3 to 7 business days |
| Alaska and Hawaii | 6 to 10 business days |
| Puerto Rico | 6 to 10 business days |
We hand each order to the US warehouse on the business day it comes in. The warehouse packs and labels it on its own schedule, usually within one or two business days, and not on weekends or federal holidays. The 3 to 7 business days above already include that.
Tracking
You get two emails. The first confirms the order right away. The second carries your tracking number and arrives once the carrier scans the label, usually within 48 hours.
Tracking can sit on "label created" for a day or two before it starts moving. That is normal and does not mean the package is lost. You can look up any order on our tracking page.
Who carries it
USPS or UPS, whichever serves your address better. Larger items usually go UPS. You cannot pick the carrier, because the warehouse assigns whichever one gets it there fastest.
Addresses we cannot ship to
- Outside the United States. We ship to all 50 states plus Puerto Rico only.
- PO boxes, for large items such as the litter box and the grooming vacuum.
- Freight forwarders. If a package is forwarded abroad, our guarantee ends at the forwarding address.
Split shipments
If you order several items held in different warehouses, they may arrive in separate boxes on different days. You are charged shipping once. Each box gets its own tracking number.
If something goes wrong
Nothing arrived but tracking says delivered. Check with neighbors and your building office first, then email us within seven days. We file a carrier claim and either resend or refund.
It arrived damaged. Photograph the box and the item before you throw anything out, then email us within 48 hours. We replace it at no cost.
Tracking has not moved in five business days. Email us. We chase the carrier so you do not have to.
All of it is handled at [email protected], answered within one business day.