Questions and answers

Three to seven business days in the continental United States. Alaska, Hawaii and Puerto Rico take six to ten. We hand each order to the US warehouse on the business day it comes in; the warehouse packs it on its own schedule, usually within a day or two.

A warehouse inside the United States. We never ship direct from overseas, which is why you will not get a customs bill.

Free on orders of $49 or more. A flat $5.95 below that, once per order no matter how many items are in it.

In a second email that arrives once the carrier scans the label, usually within 48 hours of ordering. You can also look your order up on the tracking page.

Tracking often sits on "label created" for a day or two before it moves. If nothing has changed after five business days, email us and we chase the carrier.

Not yet. All 50 states plus Puerto Rico. International shipping is on hold until we can do it without leaving you a customs bill at the door.

Thirty days from delivery, for any reason, including your pet ignoring the thing completely.

We do. Email us and we send a prepaid label as a PDF. There is no restocking fee.

We issue the refund within five business days of the carrier scanning your return. You do not wait for it to arrive at the warehouse. Your bank then takes three to ten days to show it.

We do not run exchanges separately because it is slower. Return for a refund and place a new order at the same time.

PayPal, or a credit or debit card through PayPal's guest checkout. You do not need a PayPal account to pay with a card.

Your card details go straight to our payment processor over an encrypted connection. They never reach our servers and we never store them.

Not currently. We are under the economic nexus threshold in every state. If that changes, tax will be shown at checkout before you pay.

At the moment you place the order.

Because choosing well takes work, and we would rather do it once than hand you an endless search page. Every product had to fix a real recurring problem, hold up past the first month, and ship from inside the country.

Everything is covered by our 30-day return window, no questions asked. If something stops working after that, write to us with your order number and we will tell you honestly what we can do; we do not promise a manufacturer warranty we cannot enforce.

Ask your vet. We sell useful objects, not medical devices, and nothing on this site is veterinary advice.